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1.
ROOTS TRAVEL / ARRIVAL
Where we are located / How to visit us
Address:
7, rue de la Cerisaie. 75004 Paris. Metro: Bastille
(line 1, 5, 8). Metro
Map.
Opening hours:
Our office is open from Monday to Friday between 10
am - 1 pm
and 2 pm - 7 pm and on Saturday from 11am - 1 pm and 2 pm - 7 pm.
How to get to our office?
From Gare de Lyon:
Take the metro at Gare de Lyon station (line 1) direction "La Defense".
Get off at Bastille station.
See metro map.
From Gare du Nord:
Take Line 5 direction "Place dÕItalie." Change at station Republique.
Take Line 11 direction "Chatelet". Change at station Hotel de ville
and take Line 1 direction "Chateau de Vincennes". Get off at Bastille
station. See metro
map.
From Roissy (Charles de Gaulle Airport):
Take the train (RER) to Paris. You have direct (quicker) and omni station
trains. Get off at Gare de Lyon station. Take the metro at Gare de Lyon
station (line 1) direction "La Defense". Get off at Bastille
station.
If you prefer to take the bus from Charles de Gaulle Airport to Paris,
take Air France bus to go to "Gare de Lyon", then enter metro station
Gare de Lyon. Take line 1, direction "La Defense" and get off at the
Bastille station. It takes around 1 hour from the airport to our office.
2.
PICK UP THE KEYS / RETURN THE KEYS
Check-in:
Check in is at 13h00 / possibility to check-in before for travellers
landing in earlier under approval of the agency.
Check out is at 11h00 (with possibility to leave your luggage at the
agency or to extend under approval of the agency).
Pick
up of keys:
There are generally two ways to pick up the keys of your rental apartment.
a) You can either come to our office during opening hours to pick up
the keys of your rental (Monday to Saturday from 10am-1pm / 2pm to 7pm,
and on Saturday opens at 11am, Address: Roots Travel, 7 rue de la Cerisaie,
75004 Paris. Metro station: Bastille, line 1).
Or
b) for the cost of 70 euro (taxes included) you can reserve a personal
taxi one way from the airport to your rental apartment. A private taxi
will wait for you with your name on a sign at the airport or rail station
(44 euro one way), with the keys of the apartment and to take you to
your apartment. Note that this extra service can be chosen independently.
Important Note: For arrivals out of the agency's opening hours, the
customer is required to choose this service and reserve a taxi.
For arrival before check-in time: The Taxi can drive you to a cafe/restaurant
near your apartment or at our agency.
ARRIVAL ON SUNDAY OR BANK HOLIDAYS OR OUT OF OPENING
HOURS
We are closed on Sundays and bank holidays but, you
can pick up your keys and documents, by reserving a taxi chauffeur*.
The chauffeur will be waiting for you with a sign with your name on.
In case you have difficulty or if youÕre delayed you have a telephone
number to call.
*For arrivals out of the agency's opening hours youÕre asked to choose
to reserve the taxi service with key delivery. We will email you a form
with the needed information for the booking (reference of the flight
or of the train).
Rates: Airport*-apartment: One way: 70 euros / railstation-apartment:
44 euros.
*only from Roissy Charles de Gaulle and ORLY airports (but not Beauvais,
etc.).
Bank holidays?
Bank holidays (some of the dates change every year,
so please check for the current calendar year): JAN 1, Easter, MAY 1,8,
JULY 14, AUG 15, NOV 1,11, DEC 25
DEPARTURE ON SUNDAY OR BANK HOLIDAYS OR OUT OF
OPENING HOURS
RETURN THE KEYS:
How and when do I get the keys for the apartment
and do I return them?
How shall I return the keys? / Whom should we give the keys back to?
We will fix an appointment with one of our agents to
be at the apartment. You return to the keys back to our agent.
For departure out of opening hours of
the agency (from Monday to Friday between 10 am - 1 pm and 2 pm - 7
pm and on Saturday from 11am Ð 1 pm and 2 pm Ð 7 pm).
You should leave the keys inside the apartment and leave
the cleaning fee in cash euros (40/50 euros) on the table at the apartment
(except if you gave it before to our agenct the day of the inspection)
and pull the door behind you when you exit. Make sure the door is firmly
closed. We will send somebody to get the keys back the same day, soon
after the agency opens at 10am. Example:
- For departure on Sunday, please fix the appointment on Saturday (from
11 to 1 pm and from 2 to 7 pm).
- If youÕre leaving between 10am and 12 am, please choose a time during
these hours, 15 minutes before the time you like to leave the apartment.
- If youÕre leaving before 10 am, please confirm the appointment the
day before during opening hours of the agency.
- If youÕre leaving on Monday before 10 am, please fix the appointment
on Saturday.
For departure on Sunday or early morning
For departure on Sunday or before opening hours of the
agency please leave the keys inside the apartment, leave the cleaning
fee in cash euros (40/50 euros) on the table at the apartment (except
if you gave it before to our agent the day of the inspection) and pull
well the door behind you. The appointment with our agent will be fixed
on Saturday.
Exception:
In case of emergency, if you need to leave the apartment before the
appointment (or if our agent is delayed) leave the keys and leave the
cleaning fee in cash euros on the table at the apartment and shut the
door behind you - we will destroy the guarantee after verification.
3. PAYMENT CONDITIONS
Why do we pay a security (caution)?
Your credit card is used only as a guarantee for
the security deposit (itÕs not debited, see"conditions").
The security deposit is not charged on your credit card or account.
We have the best system for the tenants: no deposit to pay.
You would probably be hesitant to give out the key to your own property
without a minimum guarantee that you will get it back in good condition.
We believe that trusting our guests for their honesty is the best way
to have them respect us and our properties. That is why the amount of
the deposit equivalent to one or two weeks rental. This is little compared
with the value of the flat's contents. In our long rental experience
we have always had very well behaved guests and have never needed to
cash the deposit.
The amounts of caution are: 1 bedrooms and studios / 600 euros &
2, 3 and 4 bedrooms / 900 euros. After inspection and if there are no
damages at the apartment, we cancel the guarantee that you signed for
the caution.
The amount specified as Security Deposit on your rental/credit card
authorization agreement is not charged on your credit card or account
but only serves as a guarantee (caution). Except in the event that any
damages or losses are caused to the apartment (other than from reasonable
wear and tear) during your stay, it is canceled once you depart and
leave the apartment in its initial condition (see Conditions.)
When this security deposit will be returned? The day of inspection?
The day of the inspection at the apartment after we
check that there is no damage we cancel your credit card authorization.
Are there additional 'hidden' costs on top
of the rental rates?
No. We believe that it is better for clients to know
what to expect up front. We have therefore put pictures of all apartments
and their surrounding areas on the website, and there are no hidden
charges - no charge for electricity, and no charge for the phone (incoming
calls), agency fee and taxes are included.
Household insurance that covers the apartment but not the tenants and
their personal effects is included.
4. APARTMENTS
Do we need to bring linens and towels?
We furnish clean linens and towels in each apartment.
If you stay more than two weeks, we provide a second clean set of linens
and towels.
Features /appliances:
All apartments are equipped with good functional heaters,
linen, towels, iron and iron table, hair dryer, kettle, furnished kitchen,
toaster, coffee maker, vaccum cleaner.
Additional services and features (high speed internet, washing maching,
machine with dryer, etc.) are specified on each apartment's web page.
We provide additional services: baby cot, extra sheets and towels, fans,
extra cleaning (40 euros per 2 hours).
Are all of your apartments centrally located
and near public transportation?
Yes. All of our apartments are selected for their accessibility
for people who come to town to take advantage of the city. They are
all located in central, upscale areas near tourist attractions and business
centers (Luxembourg Gardens, St. Germain des Pres, Le Marais, Place
des Vosges, Montmartre, Arc de Triomphe). Every apartment is at most
5 minutes from Metro Stations, RER stations, and bus stops.
You can see where an apartment is located by clicking the link / button
"location map" on the apartment's web page.
How does the telephone work?
You can receive incoming phone calls and also place
a call for an emergency (fire:18, police: 17).
To make outgoing phone calls you should buy a prepaid card with a scratch-off
code ("carte a code" in French) for 7.5 or 15 euros. You can purchase
it in all tobacco shops.
I cannot see photos of the bathroom, the bedroom ...
On the web page of the apartments there is a link /
button "more photos" where you can see additional photos and rooms from
the apartment: the bathroom, the kitchen, the window view, etc.
Are the apartments clean?
Yes, the apartment is cleaned before your arrival. During
your stay, we ask you to maintain it in the same state you found it.
We can provide extra cleaning on demand (22,86 € /hour.VAT included).
INSURANCE
We strongly recommend you to cover yourself, every member
of your party, your luggage and your party's luggage, cash, jewels,
valuables, etc. by a comprehensive travel insurance. Please contact
your insurance agent or your travel agency before leaving your permanent
home.
Household insurance that covers the apartment but not the tenants and
their personal effects is included.
SMOKERS
Only in some apartments smoking is permitted. Please,
ask before you book your flat if smoking is permitted.
PETS
Only in some apartments pets are allowed. Please ask
before you reserve.
5. RESERVATION - PAYMENT / PRICE
How to book?
Check availability by calling us at + 33 1 42 74 22
33 or by
using our online
reservation request form.
You can also e-mail
us your request, or
fax a reservation form to us
(it takes maximum 24h due to to the time difference).
Once you get the availability you can make your reservation:
- By our online secure form. CLICK
HERE
- By fax. CLICK HERE
- By telephone. You can secure your apartment with your credit card
by by calling us at + 33 1 42 74 22 33.
We accept visa and mastercard.
Balance payment
On the reservation form you authorize ROOTS TRAVEL to
debit your credit card for the total balance (initially a deposit of
25% and then the remaining balance one month before arrival). So you
donÕt need to send a new authorisation for the payment of the remaining
balance.
The balance is due one month before the first day of the rental. The
payment of the balance will be automatically processed within 25 and
30 days before arrival (may occur a few days after) and we will email
you a confirmation with the receipt.
In the event that we cannot process the remaining balance of your reservation
one month before arrival we will contact you by email. If we have no
response from you to make arrangements for the payment of the balance,
the agency reserves the right to cancel your reservation at the conditions
of the cancellation fee.
For high season: Christmas, New YearÉ
There is no rate supplement.
We rent for a minimum stay of one week. If you want to stay less than
7 days, you will pay the same amount as if you stay for one week, except
in last minute bookings.
Can I start my rental on Monday or does it
has to start on Saturday?
It can start any day of the week.
Also, a monthly rental can start on any day as well. Example: it can
be from 15 March to 15 April = 1 month.
Extension of your trip
It is possible to extend your stay if the flat you are
occupying is not reserved. If it is reserved, we will offer you another
flat.
Complains
In the unlikely event that you are disappointed with
your temporary accommodation, you must contact Roots travel at once.
We will try to solve the problem. If you vacate the property before
the end of the rental period without our authorization you shall lose
any rights to compensation.
Cancellation
Cancellation fees in case of a cancellation:
Cancellation till one month before arrival: 30 % of the bill
Cancellation between 1 month and 2 weeks before arrival: 60 % of the
bill
Cancellation between 2 weeks and 1 week before arrival: 80 % of the
bill
Cancellation under one week: 100 % of the bill.
What happens if I want to stay longer than initially expected?
First, contact us to tell us you want to stay longer.
We will answer you the same day. If this is possible, we will be very
happy to extend your reservation.
Do your flats have lifts or handicapped access?
Unfortunately, most of them don't. Le Marais is a historical
district where by law the buildings cannot undergo major renovations.
Our flats are located in buildings built in the 18th century, some of
them even earlier, so there is no room to install an elevator in their
staircases. Most flats are on the second, third, or fourth floors, which
is not too far to walk-up.
We can always help you with your luggage if you need a hand!
Can we get a discount?
We are willing to give discounts in specific cases,
such as:
- Stays of more than two weeks
- For singles during low season
- Last minute bookings based upon availability - generally you can expect
at least 20% off
I don't see my question in this list.
You may contact us by email
or call us at + 33 1 42 74 22 33.
Practical Paris
 Electricity:
In France the norm is 220 volts, with a frequency of
50 Hz, while in the United States or Canada, for example, it is 110
volts for 60 Hz.
Voltage and sockets vary from country to country and so an adapter and
also a transformer will be necessary. Make sure you bring these with
you, or else you might risk kissing your favorite electric razor or
hairdryer goodbye, not to mention blowing the electricity in the whole
apartment! If youÕve forgotten to bring these important accessories,
youÕll be able to find them in electrical goods and DIY stores or hypermarkets.
For your information, French plugs are equipped with two round pins.
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